FAQ

Is the product in stock?

Answer: All products sold in this store are in stock for shipment

When will the product be shipped?

Answer: After the order is confirmed, we will sort out the product within 24 hours

Refund Policy:

Thank you for purchasing this product at focmen.com. If you are not satisfied with the product you purchased, you can exchange and return/refund within 14 days.
Submit a return/exchange request according to the instructions on the order page. We will do our best to meet your requirements.
If you want to exchange or return, please return the product label and accessory products.

When paying with a credit card
Credit card refund
But depending on the expiration date, it may not be corrected. In this case, the refund will be made to the account specified by the customer.
Returns and exchanges are not accepted in the following cases: Please understand.
If you contact us for a return or exchange, but you have not received the return process.
More than 15 days after the arrival of the goods

The label/tag of the goods is torn off/stained/stained/lost or the packaging is damaged/stained/stained

If the wrong goods are received

To ensure the delivery of the ordered goods, we will strictly check and ship. If the goods are wrong, please contact customer service within 7 days after the goods arrive. The correct goods will be processed immediately.

Return product processing:

It will be recycled directly to heaven

Shipping cost issues:

We provide standard express shipping, standard shipping and free shipping to provide you with the best service. There will be a free shipping policy for orders over a certain amount.

Shipping time:

Our shipping time is Monday to Friday Pacific Standard Time, 8 am to 6 pm, excluding weekends and major US holidays. The order will be shipped within 1-3 business days after you place the order. * Note: During restocking, new product launches and special promotions, it may take an additional 2-4 business days to process!

(not taking into account the time spent at customs, border checkpoints, etc.):
Standard Post (APC Post Logistics): 7-13 business days

How do I track my order?
After receiving the tracking number via email, please update the tracking number within 1-2 business days.
If you do not see the email in your inbox, please try to check your spam folder or add luispemmaleigh@gmail.com to your safe senders list.

If you have any questions about this program, please feel free to contact focmen.com customer support.
Contact email address: luispemmaleigh@gmail.com

If the return is caused by the consumer, the consumer shall bear the shipping costs. The specific costs will be determined by the courier you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer is not responsible for the shipping costs incurred.

The consumer will not be charged a restocking fee for the returned product.